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AgentWatcher 1.0.1, the second public release from Convectiva, is a lightweight Windows utility designed to eliminate manual presence toggling for employees whose companies run Yeastar iPBX telephone platforms. By monitoring keyboard, mouse, and session-lock events in real time, the program decides whether the user is actually at the workstation and, through a secure REST API connection, pushes an “Available” or “Away” status to the corresponding extension on the PBX. The transparent background operation removes the need to open the IP-phone GUI or press feature codes every time one steps away for a meeting or returns to the desk, ensuring that queue calls, hunt-group routing, and colleague presence screens always reflect accurate availability. Typical deployment scenarios include call-centre agents who must adhere to strict ready/not-ready states, open-plan offices where staff frequently move between shared desks, and remote employees whose soft-phone status must mirror their Windows session to prevent missed customer callbacks. Because the client keeps no local database and relies solely on Windows credential-based API tokens, IT departments can roll it out through existing GPO or RMM frameworks without exposing sensitive SIP credentials. The 1.0.1 build introduces a more resilient reconnection routine for brief network interruptions and adds an optional tray-tooltip that displays the last successful status update. AgentWatcher is available for free on get.nero.com, with downloads provided via trusted Windows package sources such as winget, always delivering the latest version, and supporting batch installation of multiple applications.
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